Terms and Conditions for Customers
Booking and Payment
- A deposit of 50% is required to secure the booking, with the balance payable 3 days before the event.
- Bookings are not confirmed until payment is received.
Cancellation Policy
Cancellations made more than 7 days before the event will receive a full refund.
Cancellations made less than 48hrs before the event will forfeit the deposit.
Responsibilities of the Customer
- Provide accurate details about the event, including number of attendees, venue information, and any special requirements.
- Ensure the venue is suitable for the workshop and provide access to necessary facilities (e.g., water for cleaning brushes, sufficient space).
- Inform Crafting Joy of any allergies or sensitivities participants may have to workshop materials.
Liability
- Crafting Joy is not responsible for accidents or injuries resulting from the misuse of materials or tools provided during the workshop.
Equipment and Materials
- All tools and materials provided by Crafting Joy remain its property unless otherwise specified.
Conduct and Environment
- Workshops require a collaborative and respectful environment. Aggressive or disruptive behaviour towards staff may result in the immediate termination of the workshop without refund.
Postponements
- If the customer needs to reschedule, Crafting Joy will accommodate where possible, provided at least 24hrs notice is given.
Refunds
- Refunds will only be issued in cases where Crafting Joy is unable to deliver the agreed service.
Communication
- Crafting Joy staff will document the setup and cleanup with photos to ensure transparency.
- Clients are encouraged to provide feedback after the event to help improve services.
